Your Room Choice and Rates
Reservations Policy
OUR RATES
Rates may be changed without notice and do not include state or local taxes (which are currently 9.7%).
Rates may also be changed for special events, holidays or seasonal promotions.
MAKING YOUR RESERVATION AND DEPOSITS
If you book by phone or in person, we require a 50% deposit within 7 days of making the booking.
If you book on line the 50% deposit will be charge immediately if your first or second choice of room is available.
In the event that we have to suggest other room choices to you, no charge will be made until you confirm that the alternative room is acceptable to you.
We prefer deposits to be paid by personal check. We also accept Visa, MasterCard, Discover and American Express.
PAYING YOUR BALANCE
Payment of the balance of the bill is required on arrival in cash, traveler's checks or credit card. We regret that personal checks are not accepted at this time.
There is no refund for early departures or shortened stays.
WHAT IF YOU HAVE TO CANCEL?
Deposits on rooms cancelled 21 days or less of the arrival date are refunded only if the each room is re-let for the entire period of the booking, less $25.00 cancellation fee per room booked.
At all other times deposits on rooms cancelled more than 21 days prior to the arrival date are refunded less a $25.00 cancellation fee per room booked.
Deposits on a reservation cancelled at any time prior to a stay during June, July, August, September or over major holiday periods or any other special event period are NON REFUNDABLE.
YOUR ARRIVAL AND DEPARTURE TIMES
Our normal check-in times are between 2.00pm and 8.00pm.
If you arrive earlier than 2.00pm and your room is ready we will happily check you in. If your room is not ready, you can leave your car in the parking lot, go and have lunch and check in after 2.00pm.
If you are arriving after 6 pm, please call to advise us of your arrival time.
If it is likely that you will not arrive until after 8.00pm, we have a late check-in procedure which we will explain to you when you call or email.
Checkout for guests and their cars is at 11 am.
These times may be changed by prior arrangement.
PETS
We regret we cannot accommodate pets of any kind.
However, if you have a dog or cat with which you want to share the Provincetown experience, board them at KC's Animal Resort Tel: (508) 487 7900 located on Shank Painter Rd.
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